My Account
We aim to deliver the best buying experience on the Internet. Click on a Question/Topic below to get help.
Order Information
- What is my order status?
- What payment methods do you accept?
- When will my credit card be charged?
- My credit card has been charged more than once for my purchase.
- How will the charge appear on my credit card?
- Do I have to pay sales tax?
- I need a copy of my invoice.
- I forgot my password.
- Can I order without a credit card?
- What address should I enter in the billing information screen?
- How do I enter a shipping address?
- Should I put spaces or dashes in the credit card number?
- Why are you not accepting my credit card?
- How do I start a new order?
- When will my pre-order ship?
- Can I change the shipping method on my pre-order?
- When will I be charged for my pre-order?
- What is the return policy for Pre-order products?
- Who can I contact if I have questions about my pre-order product once I receive it?
- What is an Auto-Renew Subscription?
- How will my Subscription be automatically renewed?
- Pricing
- Other Limitations
Shipping Information
- Has my order shipped?
- How do I get my tracking number?
- I live outside the US. Will I have to pay customs fees?
- Shipping to PO Box, APO/FPO.
- When will my backorder ship?
- Can I change my shipping address?
- Can I change my shipment method?
- When is your shipping cut off?
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What shipping methods are offered?
Shipping Information
Shipping methodExpected ship dateStandard Ground4-7 business days for standard ground delivery.
Second Day2 business days from when your order is shipped from our warehouse. Excludes weekends or holidays.Next Day1 business day from when your order is shipped from our warehouse. Excludes weekends or holidays.For items in stock, orders placed prior to 3.00 pm EST usually ship the next business day. Please be aware that orders are subject to processing times.
Once the order is processed the shipping time is dependent on the shipping method that has been selected.
Returns and Cancellations
- What is your Refund and Warranty Policy for new products?
- What is your Return and Warranty Policy for Refurbished, Open-box and Dented Box products?
- Extended holiday return policy.
- How do I cancel my order?
- How do I request a refund?
- When will the credit appear on my credit card?
- How can I cancel my Auto-Renew Subscription?
- How do I cancel my pre-order?
Privacy and Security
- What is your Privacy Policy?
- What is the Digital River Secure & Virus Free Protection?
- Outlet Store Policies
