We aim to deliver the best buying experience on the Internet. Click on a Question/Topic below to get help.
What is my order status?
What payment methods do you accept?
When will my credit card be charged?
My credit card has been charged more than once for my purchase.
How will the charge appear on my credit card?
Do I have to pay sales tax?
I need a copy of my invoice.
I forgot my password.
Can I order without a credit card?
What address should I enter in the billing information screen?
How do I enter a shipping address?
Should I put spaces or dashes in the credit card number?
Why are you not accepting my credit card?
How do I start a new order?
When will my pre-order ship?
Can I change the shipping method on my pre-order?
When will I be charged for my pre-order?
What is the return policy for Pre-order products?
Who can I contact if I have questions about my pre-order product once I receive it?
What is an Auto-Renew Subscription?
How will my Subscription be automatically renewed?
Has my order shipped?
How do I get my tracking number?
I live outside the US. Will I have to pay customs fees?
When will my backorder ship?
Can I change my shipping address?
Can I change my shipment method?
When is your shipping cut off?
I need technical support for my product.
Why do I need to accept cookies?
Are cookies a security risk?
How do I set up my browser to accept cookies?
Quick Order Lookup
to look up your order(s).
Returns and Cancellations
What is your Refund Policy?
Extended holiday return policy.
How do I cancel my order?
How do I request a refund?
When will the credit appear on my credit card?
How can I cancel my Auto-Renew Subscription?
How do I cancel my pre-order?
Privacy and Security
What is the Digital River Secure & Virus Free Protection?
Outlet Store Policies
Still need help?
Contact Customer Service