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My Address Information
My Payment Information
My Order History
My Subscription History
What is my order status?
What payment methods can I use?
Should I use spaces or dashes when I enter my credit card number?
Does my billing address have to match the address on file with my credit card?
Why is my credit card being rejected?
When will my credit card be charged?
My credit card has been charged more than once for my purchase.
How will the charge appear on my credit card?
Can I order without a credit card?
Value Added Tax/Other taxes
How do I get a copy of my invoice?
What do I do if I forgot my order password?
How will you know where and how to send my physical product?
How do I start a new order?
How do I update my credit card when my preorder authorisation has failed?
When will my pre-order ship?
How do I cancel my pre-order?
How do I cancel my Auto-Renew Subscription?
Can I change the shipping method on my pre-order?
When will I be charged for my pre-order?
What is the return policy for Pre-order products?
Who can I contact if I have questions about my pre-order product once I receive it?
What is an Auto-Renew Subscription?
How will my Subscription be automatically renewed?
Has my order shipped?
How do I get my tracking number?
Do you ship to my country?
I live outside the US. Do I have to pay customs fees?
When will my backorder ship?
Can I change my shipping address?
Can I change my shipping method?
How do I get technical support for my product?
Why do I need to set my browser to accept cookies?
Are cookies a security risk?
How do I set up my browser to accept cookies?
Quick Order Look Up
Quick Order Look Up
Your email address:
Last 4 digits of your credit card:
Forgot your order password?
Returns and Cancellations
What is your refund and warranty policy?
How do I request a refund?
How do I cancel my order?
When will I see my credit appear in my account?
How do I cancel before I am automatically renewed?
What will happen to my subscription if I cancel my auto-renewal plan?
Privacy and Security
What is the Digital River Secure & Virus Free Protection?
Still need help?
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